Shipping Policy

At coteizsite.uk we are dedicated to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your products.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During high-volume periods, including product launches, sales, and holidays, processing times may be extended by an additional 2–3 business days.

You will receive an order confirmation email once your order has been placed and a shipping confirmation email containing tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping — Domestic & International

  • Estimated Delivery Time: 15–22 business days

  • Carrier: USPS, UPS, DHL, FedEx, or local postal services

  • Tracking: Included

Express Shipping — Select Regions

  • Estimated Delivery Time: 7–15 business days

  • Carrier: DHL Express, FedEx, or other available express carriers

  • Tracking: Included

  • Additional Fees: Express shipping charges may apply and will be displayed at checkout.

Please note: All delivery times are estimates and are not guaranteed. Delivery may take longer due to customs clearance, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

  • Standard Shipping: Shipping charges are calculated based on the destination and order details and displayed at checkout.

  • Free Shipping: Free shipping may be offered on qualifying orders or during promotional periods.

  • Express Shipping: Express shipping rates are calculated at checkout based on the delivery destination and order weight.

All applicable shipping charges will be clearly displayed before you complete your purchase.

International Shipping

We ship to selected destinations worldwide.

For international orders, please be aware of the following:

  • Customs Duties & Taxes: Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country’s authorities unless otherwise stated at checkout.

  • Customs Delays: International shipments may be delayed due to customs inspections or clearance procedures.

  • Currency: Prices are displayed in the currency shown on our website. Your payment provider or financial institution may apply currency-conversion fees where applicable.

  • Import Requirements: Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order using:

  • The tracking link provided in your shipping confirmation email

  • Your customer account, if an account is available on our website

  • The courier’s official tracking system

If you have not received tracking information within 5 business days after placing your order, please contact us at contact@[email protected].

Delivery Issues

If your tracking information shows that your order has been delivered but you cannot locate the package, please:

  1. Check around your delivery address and with household members.

  2. Check with neighbors or building reception where applicable.

  3. Contact the relevant courier or local postal service.

  4. Contact us if the package still cannot be located.

We are not responsible for packages that are lost or stolen after the courier’s tracking system confirms delivery to the address provided at checkout.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Please carefully review your shipping address before completing your order.

If an incorrect address is provided, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.

Additional shipping or reshipment charges may apply where an order needs to be sent again because of an incorrect or incomplete address.

Returns & Exchanges

Please refer to our Refund & Returns Policy for complete information regarding returns and refunds.

Key points include:

  • Eligible returns must be requested within 7 days of delivery.

  • Returned items must be unworn, unused, and in their original condition and packaging.

  • Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.

  • Exchanges may not be available. Where applicable, customers may return an eligible item and place a new order.

Please review our Refund & Returns Policy before sending any item back.

Lost, Damaged, or Delayed Packages

If your package is damaged during delivery, please contact us as soon as possible and provide your order number and photographs of the damaged packaging and product where applicable.

For delayed or lost shipments, we may work with the relevant courier to investigate the shipment.

Delivery delays caused by customs, couriers, weather, transportation disruptions, or other circumstances outside our reasonable control do not automatically qualify for a refund.

Contact Us

For questions regarding shipping, order status, tracking, or delivery issues, please contact our customer support team:

Email: [email protected]

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM

Time Zone: 10:00 AM – 6:00 PM (GMT+5)

Website: https://coteizsite.uk/

We are committed to providing a reliable and seamless shipping experience. Thank you for choosing Corteiz.